We collaborate with trusted fulfillment partners in the USA and abroad to bring you fresh, new styles. Shipping timelines may vary by item, so please refer to the product page for the most accurate estimate.

The802Gypsy collaborates with a diverse range of vendors, which means our items are sourced from various warehouses and locations. This allows us to offer you a wide selection, but please note that processing and shipping times may vary accordingly. Tracking information will highlight these details.

If you encounter any issues with your order, please get in touch with our customer support team. We are committed to resolving your concerns promptly. 

CONTACT US

If you contact us to cancel your order before it is shipped, we will be happy to assist you with the cancellation. Unfortunately, once the order has been shipped, we are unable to modify or cancel it. However, once you receive your package, you are more than welcome to make a return if you’re not 100% satisfied. If you added Redo at checkout, your return includes free return shipping through Redo.

After we process your cancellation, your refund will be issued back to your original payment method. Please note that banks and card providers can take a little time to post the funds—most refunds appear within 3–10 business days (timing varies by provider).

You will receive a shipping confirmation email as soon as your order is shipped, along with follow-up emails updating the tracking status. Additionally, you can register or sign in to your account, or use our tracking portal on the website at any time to check your order updates.

Easy Track Portal

We don't offer direct exchanges to keep things simple and get you what you need faster! Instead, we process returns for a refund, so you can immediately reorder the correct size, color, or style without waiting for an exchange to process. This way, you're not stuck waiting for your original item to arrive before we can ship your new one. It's quicker, easier, and gets you back to shopping in no time!

Need a different size or style? Start a return through our REDO portal, and once processed, you can place a new order right away.

Returns Made Easy-Steps

Need to Make a Return? We've made returns super simple! Here's how:

STEP 1: Access Your Account

Already have an account?

Click the account icon at the top of any page or in your mobile menu to log in

 New customer?

Click the account icon and select "Create Account" - it only takes 30 seconds!

Don't want to set up an account? Use this link: Return My Item

STEP 2:

Find Your Order

Once logged in, you'll see all your recent orders and can easily start a return for any item.

STEP 3:

Follow the Simple Return Process

Our return system will guide you through everything step-by-step.

Yes, you can return your order, but you would be responsible for the return shipping costs. Our return warehouse is located in the USA, which means international return shipping can be expensive—often as much as (or more than) the original item price. We recommend checking our detailed size charts, product measurements, and sizing notes carefully before ordering to ensure the best fit!

We wish we could offer returns for all our gypsy shoppers worldwide, but here's the truth: our return warehouse is located in the USA, which means international return shipping costs would often cost as much as (or more than) the item itself. For our international customers, we've got you covered with detailed size charts, product measurements, and helpful sizing notes on every product page to help you find your perfect fit before you order. Questions? We're always here to help, gorgeous! 💕

Once you receive your return label from us and ship your package back, the carrier will deliver it to our return warehouse. After it arrives, your return will be inspected within 24–48 hours, and then your refund will be processed.

Please note: after we process your refund, your bank or card provider may take additional time to post the funds. Most refunds appear within 3–10 business days (timing varies by provider).

Every product page includes detailed size charts with measurements. For help taking your measurements, check out our Measure Like a Gypsy Size Guide for step-by-step instructions. We recommend measuring yourself and comparing to our product-specific size charts for the best fit. Many of our products also include sizing notes (like 'runs true to size' or 'size down for best fit') based on customer feedback and brand sizing.